Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Holiday Preorder & Payment Policy

At The Sweet Collective, we want to make securing your holiday favourites easy and convenient.

1. Deposit to Secure Your Preorder

A 20% deposit of your total preorder amount is required at the time of purchase to confirm and secure your order.

2. Remaining Balance

The remaining 80% balance must be paid by the specified due date communicated at the time of purchase. Your payment confirmation will include the applicable balance and payment deadline.

3. Order Fulfilment

Preorders will be prepared for fulfilment in accordance with the collection’s scheduled timeline. Any updates regarding availability, collection, or delivery will be communicated to customers as necessary.

4. Cancellations & Refunds

All cancellations and refund requests are subject to our Refund Policy. Please review this policy before placing your preorder.

5. Agreement to Terms

By placing a preorder, you acknowledge that you have read and agree to this Preorder & Payment Policy, along with our Shipping Policy, Terms of Service, and Refund Policy.

Thank you for choosing The Sweet Collective. We look forward to making your home feel extra special this holiday season!